FAQs

Do you deliver and how does it work?

Yes we are more than happy to deliver. Our delivery fee also includes set up, pack down and collection. We will do all the heavy lifting for you. This cost is worked out on $40 p/h which includes a delivery expert, the trip to deliver as well as returning home, the setup and pack down time and the trip to collect and return home. We do not make money out of this fee, it is purely to cover our expenses which are wages and vehicle costs. For larger orders or if there is difficult access such as stairs, we may need to send two delivery experts which will mean that this cost will be calculated at a higher rate.

 

What are your delivery times?

We generally deliver the morning of the event and collect at a similar time the following day. If there is a specific time that is required please let us know and we will be happy to accommodate. If no specific time is required then we will schedule the weekends delivery two weeks prior and will notify you then of the times we have scheduled for your booking. Please be aware that the times we provide are approximate and can change slightly either way.

 

Can we collect ourselves?

Absolutely! We are more than happy for this to happen just make sure you have an appropriate trailer or ute and have sufficient rated straps (not rope) to secure the items. Collection times are (unless otherwise agreed) Mon -Fri 8am – 4pm, Saturday 8am – 12pm, Sunday (by appointment)

 

Do you require a deposit?

The only thing we need to secure your booking is credit card details. We don’t charge the hire cost to this card unless directed to do so. It is purely there in case we need to recoup any damage costs after the event. This way you won’t need to part with any money until 2 weeks prior to your event.

 

How long can we hire for? Can we pick up the day before the event?

Our prices are based on a 24hr period although depending on availability there may be an option to have the items an extra night free of charge. During the summer period it quite possible that our products will be hired out on consecutive nights so you maybe required to pay for an extra night during this period. If the products are not hired out the night before, you are often welcome to collect early at no extra charge although this is often not known until the week before.

 

What happens if we spill a drink on a white cushions?

Our cushions are made from the highest quality outdoor fabric so they are very spill resistant. If a spill does occur please do you best to wipe off the excess (do not use any harsh cleaners). Most of the time even the messiest stains like red wine and chilli sauce wash out with no trouble. The biggest concerns we have with our cushions are things like burns from being to close to a heat source or cigarettes. If there is any irreversible damage we will have to deduct the cost of the cushion cover from the credit card supplied. We won’t do this without prior notification.

 

Do we need to clean the items prior to collection?

We do ask that all rubbish and decorations are removed from the items prior to collection. If this is not done and results in a delay to our delivery experts’ busy schedule, an extra charge for the time lost will be deducted from the credit card supplied.

 

Is it possible to view the items prior to booking?

Yes absolutely! We would love the chance to meet you and show you our range in person. This can be done by organising a time to do so.

 

What if there is something we are after that isn’t a part of your stock?

We pride ourselves on being a very flexible hire company, we want to do our best to ensure your day is amazing. We are happy to custom build certain items depending on time and resources. If it is something that we are looking at stocking in the future, we may be happy to purchase it for your event.

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